Shipping policy

We aim to deliver your order quickly and reliably across Singapore, while offering convenient self-collection options.

📦 Processing Time

Orders are processed within 1–2 business days, excluding weekends and public holidays.
Once your order has been shipped or is ready for collection, you will receive a confirmation email with tracking or pickup details.

🏪 Self-Pickup (Free)

Appointment Required: Please WhatsApp or call 89200107 to schedule your pickup slot before arriving.
Collection Hours: Monday to Saturday, 10:00 AM – 2:00 PM (Closed on Sundays, Eves of Public Holidays, and Public Holidays).
Address: #02-16 Pioneer Junction, 3 Soon Lee Street, Singapore 627606.

🚚 Standard Delivery

Shipping Fee: S$2.99
Free Delivery: For orders above S$30
Estimated Delivery: 1–3 business days after dispatch

⚡ Express & Same-Day Delivery

Express or same-day delivery may be available depending on order size, delivery location, and courier availability.
Please WhatsApp or call 89200107 (or contact us via live chat) before placing your order to check availability and obtain a delivery quotation.
Note: Delivery timelines may be affected by courier delays or other circumstances beyond our control.

❗ Shipping Restrictions

We do not deliver to P.O. boxes or restricted locations.
Large or bulk orders may be delivered in multiple parcels.
Additional delivery charges may apply to certain restricted locations or unusually large orders. We will contact you before dispatch if this applies.

💌 Questions?

For assistance with your delivery or pickup, please contact us through live chat or email support@masoglobal.com along with your order number.